Online Store Help
To sign in to your customer account, click Sign
In on the menu bar and enter your e-mail address and password. If you do
not have an account, please click Register
on the menu bar.
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To sign out of your customer account, click
Sign Out on the menu bar and you will return to the Sign In screen. If
Sign Out does not appear on the menu
bar, then you are not currently signed in to the site.
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If you have forgotten your password, click Sign
In on the menu bar to access the Sign In screen. At the bottom of the
page, click on the Forgot your password?
link. On the password retrieval page, you may enter your e-mail address, and
then click Get Password. We will send
your password to the e-mail address we have on file for your account.
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To become a registered member of this site, click
Register on the menu bar and enter your
Contact and Sign In information. Then click
Create Account. There is no cost to become a registered member.
Please note: For security purposes, your
password must consist of 7-32 characters and must include at least one numeral
and one letter.
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No. You can browse our store and purchase items without registering. Once you
have added a product to your cart and clicked the
Checkout button, you can elect to
register or continue shopping as a guest without registering.
The benefits of registering are that we can make your shopping experience easier
by keeping track of billing and contact information in a fully-secured
environment protected by SSL technology. Added benefits include a member profile
page and the ability to view your account history with us.
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To add an item to your shopping cart, on the Product page enter the quantity you
wish to purchase in the quantity field and then click
Add to Cart.
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To remove a single item from your shopping cart, select the checkbox under
Remove, next to the item you wish to
remove, and then click the Update
button.
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To remove all of the items currently in your shopping cart, click the
Clear Cart button.
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Please click Contact Us on the menu bar
to learn how to reach us regarding any questions or issues you may have. Feel
free to contact us, or fill out the Contact Request form and we will contact
you.
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YES! Your credit card information is protected with a secure SSL Certificate
that encrypts all of your transactions through our site with industry-standard
secure sockets layer (SSL) technology. If the online store accepts credit cards;
rest assured that both your credit card information and personal information are
protected.
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To update your contact information you must first sign in. Click
My Account on the menu bar to access
your account information. Select Address Book
from the My Account menu and then select the Contact Name of the account for
which you wish to update the contact information. Make your changes and then
click Update Contact.
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To update your e-mail address and password you must first sign in. Click
My Account on the menu bar to access
your account information and then select Change
Email address/Password from the My Account menu. You may update your
e-mail address, first and last name, and change your password, then click
Update Sign In.
Please note: For security purposes, your
password must consist of 7-32 characters and must include at least one numeral
and one letter.
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To view your order history you must first sign in. Click
My Account on the menu bar to access
your account information. Select View Order
History from the My Account menu and then select the order number for the
order you wish to view.
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You can include special instructions for orders during checkout. In your
shopping cart, click Checkout (if you
haven't already, sign in or continue as a guest). On the
Shipping Method & Instructions page,
type your special instructions or comments in the
Special Instructions text box. The store
owner will receive these instructions along with the order. Click
Submit to continue with the checkout
process.
If your order consists entirely of downloadable
products, the Shipping Method & Instructions
page will not display, as the products will not be shipped but downloaded.
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